Comments on Profile Post by Cspirou

I remember years ago I had an eel rice in Japan and didn't notice that I got the wrong one(ordered first grade but got second grade or sth). The shop owner spotted it when I was paying and insisted(kinda stubbornly) me to take the original meal as takeaway for free. Guess it is cultural.

It def is a cultural thing

Yep, cultural. It's how they define good service

BTW, the two parts in question was a 6.35mm adapter for an Audio-Technica headphone and a glass base I broke on a Kyocera pepper mill. Both times I contacted them on how I could purchase a replacement and they said "oh we'll just send it for free"

A small part of the reason I am trying to move there in a few years once my ventures here can sustain themselves.

Agree entirely about this being cultural - I had the pleasure and privilege of living in Japan for a few years, and this sort of service came to be a normal part of life there. I wasn't best pleased, though, when my cherished Sony minidisc player crapped out a few weeks after its warranty ended, but that's a separate issue.

Fang would have to commit suicide if he were Japanese. It's a matter of not staining their Klingon house.

@fraggler me too. Working on the logistics, but a few years out at least.

I have had similar experiences with small US companies. I think it comes down to how much the company cares about their brand and if they genuinely made a mistake.