My tubes from China got here on Tuesday. I paid the fees online on Tuesday. After ten phone calls over three days I just went and picked them up at the depot myself. Was concerned they were going to return them to China.
I decided to give them a second chance this morning and now you're making me regret my decision. I had an issue similar to yours last time I got something shipped by them.
The only redeeming thing was that they answer the phones fairly quickly, probably less than an hour on hold in total over all my calls. People I talked to were friendly and sympathetic, but seem unable to resolve issues due to really substandard back end systems. Hope you have better luck!
DHL works for receiving stuff on my end (I have a branch about 10 minutes' walk from my place) but sending things off to other countries is potentially horrible because they seem unaware of necessary paperwork for different locales. Really does seem hit and miss, hope you both get things sorted!
Yeah they suck, by far worst of the major shipping companies in my experience. I remember having one of my packages sit in Germany for 3 weeks before finally actually being shipped to Japan, then it took another week to get here.
It obviously must be a country by country thing... I've had nothing but good/great service from DHL. Stuff coming to the US from Poland and various pacific rim countries (Japan, Taiwan, Singapore all immediately come to mind) - but all small packages... nothing big
I'm sure for most people they work fine most of the time or they would not still be in business. Would like to think I am an edge case, but I'm not convinced it is.
They are a huge pain for receiving international stuff here, because they insist on all the info for customs being 110% correct. India Customs is infamous, but DHL make it worse!
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