How not to behave ... A PM story

Discussion in 'How to Win Friends and Influence People' started by zhouharvey, Sep 6, 2018.

  1. zhouharvey

    zhouharvey PayPal’s $2 Sensible Enforcer

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    Hi Shotgun, Marv, and rtaylor76(Ryan) who is the seller of a massdrop CTH and an acopian LPS to me.

    The seller lost the LPS package and remains unwilling to send me a refund nor covering me up from not receiving the enture package (I only received the cth but not the lps), even after he should have seen my last message one hour ago from this post, according to the system activity view. He did update to me that USPS have sent him $63 dollars for losing the LPS package. Until then, I have received no refund, no update in a refund coming in, and it seems to me that the seller plans to get away from this after claiming the refund he got from USPS. He also sent an offending message to me speculating things that are not true.

    I'd like to do a return on this incomplete sale. I've explained how the package has been lost from shipping to Shane earlier through private conversation. This message is to request a full refund from this seller, and I'd like to return what I bought from him. I'll cover the return shipping but I want my money back in advance because trust is already lost for the seller.

    From a buyer's perspective this member is a rather irresponsible seller so after this case is closed, I'd also like to find a proper way to publicize the situations I met in the sale, especially the way the seller responds to my requests. please check the last 3 conversations Ryan sent to me and you would probably tell how he responds to things.

    I hope the logistics are well explained in this message. If not I would love to fill in the details from my prospective.

    Thanks, and sorry for involving you guys in this.
    Harvey
     
  2. purr1n

    purr1n Desire for betterer is endless.

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    Sorry, I can't help you right now. I have Valley Fever, a pneumonia caused by a fungus. Good thing docs found out and switched my meds to antifungal. If this doesn't work, and the spores spread to my brain and spinal column, there is a good chance I may die or worse, such as recover with reduced or no kidney function.

    Please try to take care of this on your own or I can just ban everyone involved. You have you understand that my energy is very limited and that I have debilitating fatigue. This reply probably reduced my chances of survival a few percent.
     
  3. zhouharvey

    zhouharvey PayPal’s $2 Sensible Enforcer

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    Sorry Marv. Just noticed your signature...
     
  4. zhouharvey

    zhouharvey PayPal’s $2 Sensible Enforcer

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    Got pneumonia before, drinking warm water is good.
     
  5. Azimuth

    Azimuth FKA rtaylor76, Friend

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    Get well soon Marv.
     
  6. zhouharvey

    zhouharvey PayPal’s $2 Sensible Enforcer

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    I got message back from rtaylor76 in our private conversation. Which I will forward here:

    Quote from rtaylor76:
    I am trying to be very reasonable about this. Before I even respond you run to turn me in? Sorry, I was busy this afternoon and coud not respond right away.

    So now you would like a full return of the MCTH?

    You were happy with the MCTH For what you paid and now you are not and want me to give you a full redund after 6 weeks before you ship to back me? What?

    And for the record, I was never accusatory towards you. Again, my apologies for my bad wording.

    Look, I am trying to be very reasonable about this.

    I see only two options here..

    - I give you a partial refund of $30 for the missing LPS. I cound a total loss of $80 on my part, but you were promised a LPS. $30 is and even split and still means you got a barley used stock MCTH in original packaging for $195. That is about tbe going price on the used market for these.

    Or

    - A full return of the MCTH upon the return of the MCTH to me. Shipping on you. I paid shipping once. And no, no refund before arrival. It does not work tbat way. You are also not a friend or contributor to this site and took a chance on selling to you.

    You have also had the MCTH for 6 weeks. Not even a retail store would take a full return, so that is not a bad deal if you have such a bad tase in your mount about something you were already happy with by itself fkr the price you paid:

    [​IMG]


    And my reply is:
    1. The second option works very well for me.

      If I didn't receive a refund from you, you're banned from SBAF and on headfi as well as I'll speak to mods over there, and I'll have this scam recod on file for 911 with your name and address. Is that good?

      If all is good, leave me your mailing address.

    2. I'll return the CTH in it's original 7.5/10 condition with maybe a couple hours added on to the stock tube.

      No business to be done with you ever, it's not about the product or about momey anymore.

      For the record to SBAF:

      This asshole got 63 bucks of lost package from USPS, and is willing to offer me 30 bucks, that's ok.
      This asshole is requiring me to pay the back shipping for a sale that he did not fulfill, that's ok too.

      Please watch out on this guy.
    I don't want to have any private conversations with him anymore so I wish him to reply all further message here. The reason I am furious about this is the indifferent attitude of rtaylor76 to a buyer who didn't receive all the package.
     
  7. zhouharvey

    zhouharvey PayPal’s $2 Sensible Enforcer

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    rtaylor76, please don't attempt to send me further private conversations as I don't intend to leave things under the water with you anymore. The fact is you sold me an incomplete sale to me and refuse to refund properly, and refuse to deal proactively. Even for the return shipping, I am paying for it. But that's fine.

    Also to mods, after a sale like this, please consider limiting his selling privilege here.


    Reply from rtaylor76, quote:
    Wasn't 7.5/10. Please.

    And for the record...Non-Friend asshole buys item and is missing a part that is not needed for operation and is still happy with purchase. Six momths later demands full refund, payment before shipping, otherwise says is being unreasonable. Has illusions of people accusing him of lying. Watch out!

    I should have never sold to a non-Friend. Don't worry, I would never dream of doing business with you again.

    Please send evrything back as it was.

    Ryan Acree
    **************************
    **************************

    And Marv is not a mod. If you bother him to much he might just ban you because.

    I'll be glad to send this entire convo if you think I am being unreasonable.

    Feel free to block me and I will do the same if you like.

    Good day sir.
    Quote ends.
     
  8. zhouharvey

    zhouharvey PayPal’s $2 Sensible Enforcer

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    By the way send me your address again, I masked your actual address right after I deleted your conversation and blocked you and didn't preserve your address.
     
  9. zhouharvey

    zhouharvey PayPal’s $2 Sensible Enforcer

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  10. Azimuth

    Azimuth FKA rtaylor76, Friend

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    Please don't forget the tracking number.

    Thanks,
    Ryan
     
  11. purr1n

    purr1n Desire for betterer is endless.

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  12. zhouharvey

    zhouharvey PayPal’s $2 Sensible Enforcer

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    Won't anymore. Thanks!

    Sorry to involve you Marv...
     
  13. Azimuth

    Azimuth FKA rtaylor76, Friend

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    Don't worry Marv. I will take care of Harv. This is just a big misunderstanding. Get well. Seriously.

    And Harv, you report back if I don't get you your refund.
     
  14. zhouharvey

    zhouharvey PayPal’s $2 Sensible Enforcer

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    So you will refund me right?

    I sent the pictures above in the Google drive shared files, but since you mentioned you think the condition is not 7.5/10 while it's clearly 7.5/10 for me according to Audiogon scale, I have a strange feeling that you will not refund me $225 fully even after receiving the CTH. Enen though I'm sure the cosmetics condition is unaltered. Are you sure you will refund me fully and you have checked the Google shared pictures and will do the refund?
     
  15. Azimuth

    Azimuth FKA rtaylor76, Friend

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    As long as it it received, works, and everything included I will refund the full amount.

    Condition looks the same as when I received it as far as I can tell by the pictures. It does not have a good finish to begin so it may look worse to you.

    I have not even received the $63 back from USPS, only saw the decision. I will send you the full amount back if you want to keep it. If not, send away.
     
  16. zhouharvey

    zhouharvey PayPal’s $2 Sensible Enforcer

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    Send me 63-13=50 if that's good. I'm not an unreasonable person and believe you paid at least 13 bucks for shipping using USPS priority (although to a wrong address).

    I honestly don't feel like you'll refund me fully...
     
  17. Azimuth

    Azimuth FKA rtaylor76, Friend

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    I would refund you fully, but that's okay.

    USPS approved it on 8/16 in the amount of $62.05

    [​IMG]

    The sale was a bundled deal, but I will refund the full amount of the LPS, as soon as I confirm payment from USPS, to you to prove what an honest person I am.

    There is an Acopain A28MT300 right now on eBay for $45. (Not implying that was the one lost as it is clearly not it by the pictures). Just mentioning this if you really wanted to pick up an LPS for the MTCH.

    I will keep in touch. I don't know how long it takes to get a check from USPS. Hopefully very soon.
     
  18. zhouharvey

    zhouharvey PayPal’s $2 Sensible Enforcer

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    OK. I'll hold the CTH then. It's after all a good amp as I said.
     
  19. zerodeefex

    zerodeefex SBAF's Imelda Marcos

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    Are you f'ing kidding me? It was less than a couple of hours since he saw your response, you didn't receive a reply and you think that was a reason to flip your shit and complain to the mods/admins?

    Jesus.

    First, you did a gift payment thinking this was a good idea. Wtf.

    Second, you immediately come to us to resolve it and you feel entitled to everything he gets from USPS making your effective cost of the CTH $163. He had a claim with USPS for fair market value of the LPS and got 62.05. Separately, there was a value of the LPS in the context of the package you were sold and I don’t see how he owes you this much. He owes you some adjusted amount and $30-40 would be really reasonable.

    Third, you don’t get to threaten getting someone banned from SBAF. I don’t give a shit how justified you felt, you don’t get to ban people.

    Lastly, and most importantly, you annoyed my friend while he’s recovering from incredible illness then told him to drink warm liquids.

    You get a two week ban for wasting everyone’s time and upsetting Marv.

    -Ravi
     
  20. shotgunshane

    shotgunshane Floridian Falcon

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    Harvey,
    I know you can’t respond now but I trust the email notification if this message does.

    It sounds like fair market value of the LPS is much less than what Ryan insured for. If this is true, you shouldn’t expect all the money USPS returned him. $30~$40 appears to have given you the ability to purchase one of similar quality to the one that is missing, no?

    If the above is true, I think you need to check firstration level versus what is reasonable. I will give you some email advice I’ve given my direct reports over the years-
    When something has gone wrong and you’re ready to fire off an angry email, go ehead and type it up; full of anger and indignation. But make sure you don’t send it. Delete the receipients before creating it. Or better yet, type it in Word or somewhere besides the email. After typing it, walk away from it for an hour or so. Then return to it with the goal of removing emotion and narrowing it down to the facts. When complete, don’t send it. Walk away again. Do the excercise again and again, until you are no longer angry about it. In the end, you’ll find an email that is more likely to received with good faith, that sticks to the facts and is no longer accusatory.

    Take the above for what it’s worth. It’s just a piece of advice that has worked for some of my team members in their professional life.

    Ryan,
    I’m not sure how you insured the packages but never randomly split it between packages. Try to split by value. If you had perhaps split the value in half, it would be a lot more painful if the amp had been lost and only insured at $75. I hear about this happening in speaker sales- seller sends speakers and stands in separate boxes with value even between all 4. When a speaker is damaged, they are unable to recover proper amounts because the stands were insured for as much as the speakers. Plus it looks very strange to the buyer when you are not planning to pass to them the full amount of the claim recouped. While what Ravi stated above makes sense to me, you can see how it looks odd to a buyer. Especially an upset buyer, right? In your case, perhaps things would have went smoother if you had just offered $30~$40 refund in the begining, after you all realized the LPS is gone.

    Just some thoughts and probably needless 2c. But maybe it helps future interactions.

    But before I go- everyone, please stop with the PP gift transactions.
     

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