Eddie Current customer service story

Discussion in 'Headphone Amplifiers and Combo (DAC/Amp) Units' started by thoth, Dec 6, 2019.

?

How much is EC responsible for the lost amp?

  1. < 5%

    40.0%
  2. 25% (give or take)

    23.1%
  3. 50%

    21.5%
  4. 75%

    10.8%
  5. > 95%

    4.6%
  1. iDesign

    iDesign Almost "Made"

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    UPS has led FedEx in global revenue, satisfaction, and logistics in almost all studies for several years. For consumers in the United States attempting to import/export packages, the single best advice I can give is to learn about the US CBP clearance processes, compliance, and USITC harmonized tariffs. Although FedEx and UPS offer useful brokerage services, you can avoid those fees by completing the clearance process yourself. I should also point out the USPS depends on multimillion dollar contracts with the FedEx, UPS, Delta Air Lines, United Airlines, American Airlines, Kalitta, Hoovestol, Eagle Express, etc. etc. for their domestic transportation, US Mail, Priority Mail, and Priority Mail Express services. USPS's aging infrastructure should make it the last option for any consumer or business. I have consistently found that UPS has far more advanced logistics and tracking technologies as well as skilled Teamsters than any other carrier-- it is for these reasons I pick UPS.
     
    Last edited: Dec 9, 2019
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  2. thoth

    thoth Acquaintance

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    Address from recovered package, in case anyone doubts it:
    [​IMG]
     
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  3. thoth

    thoth Acquaintance

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    I would contact Craig with instructions to debug the amp. Bridges were not burned. He still diligently replies to my emails, but keeps repeating it's not his fault that I didn't insure, and that package got returned. He ignores all my questions about compromise/agreement/split loss, as if he doesn't understand what they mean.
     
  4. thoth

    thoth Acquaintance

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    Curious info about how durable a package must be, from USPS employee:
    "My best advice is that I tell every one do not mail a package if you cannot drop it 4 feet and have it land on the floor. That's how far it can fall into an empty bin on an APPs parcel sorting machine."
    https://qr.ae/TZlwuh
     
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  5. iDesign

    iDesign Almost "Made"

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    @purr1n Can you confirm that Eddie Current address? (Note: this post has been edited)
     
    Last edited: Dec 10, 2019
  6. purr1n

    purr1n Finding his inner redneck

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    Godamit, just STOP. We're not doing a CSI.

    Both addresses are legit.


    I know we want to help, but we cannot help. All we are doing to extending the pain that @thoth feels. There is nothing we can do. We are completely powerless to the actions of Romania Post and USPS, or possibly criminals. All we can do is lend an ear to @thoth. All we can do is rest in the discomfort of this situation.

    The only comfort we can give @thoth is that members here feel that EC is partially responsible.
     
    Last edited: Dec 10, 2019
  7. Jerry

    Jerry Friend

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    Reading all 9 pages, I really wish there is a good ending to this @thoth
     
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  8. mk801

    mk801 Rando

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  9. skem

    skem Friend

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    I do think point-to-point wiring found in EC amps is much more vulnerable than circuit boards. There’s just a lot of torque and spring in those lead-supported discrete components—that makes them especially susceptible to vibration. My EC amp arrived with multiple components loose, despite superb packaging.
     
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  10. Hands

    Hands Overzealous Auto Flusher - Measurbator

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    EC should start using the expanding spray foam, used for insulation and sealing cracks, inside AND outside the amps.

    Or just silicone. Everywhere.
     
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  11. purr1n

    purr1n Finding his inner redneck

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    A box within a box. The inside box surrounded and supported with magnetic shock absorbers adjusted by computer 4000 times every second according to an accelerometer.
     
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  12. Elnrik

    Elnrik Super Friendly

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  13. purr1n

    purr1n Finding his inner redneck

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    Need Rick from Rick and Morty.

    Maybe Craig is really Rick in our universe and doesn't give a shit. He kind of looks like Rick. And has a good whiskey habit too.
     
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  14. Gaspasser

    Gaspasser Flatulence Maestro

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    But that would then mean you’re his Morty?!
     
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  15. Thad E Ginathom

    Thad E Ginathom Friend

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    Did not vote in the poll
    How much is EC responsible for the lost amp?
    It's the wrong question.
    How much is EC responsible for delivering a working amp.
    is the question I would vote on.

    Having said that, I think that, after 9 pages, all that can be said has been said and purr1n is spot on now...

    No idea about @thoth's financial status, but a loss 25% of this would be devastating to me. So yes, deeply sorry, thoth: wish there was something more useful to say.
     
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  16. skem

    skem Friend

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    Completely agree with @Thad E Ginathom: To ask if EC is responsible for losing the amp is a clearly biased question constructed to indemnify EC on shipping-related problems. Obviously, the post-office is the most responsible in some moral sense.

    We could equally (and more fairly) have a survey that asks: How much is EC responsible for ensuring a working amp arrives to a paying customer? Or we could ask: Who is responsible for arranging return shipping on a DOA amp? Was EC helpful in resolving the situation? There are many other ways in which EC is likely to be more at fault than this survey suggests. That's not to say Toth isn't at least partially responsible: I think he might be. For me, the matter shakes down to who pocketed the insurance money on the original outgoing shipment.
     
    Last edited: Dec 11, 2019
  17. msommers

    msommers High on Epipens

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    I think we all know that EC is 100% responsible for delivering a working amp. It's just how business operates.
     
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