Comments on Profile Post by AvijitS25

  1. Cspirou
    Cspirou
    treating your customers and employees like shit.

    a little below that is supporting something I don't agree with.
    Oct 31, 2018
    Deep Funk, elguapo, kixx and 3 others like this.
  2. Griffon
    Griffon
    Making its/his/her ego the principle of communications and business.
    Oct 31, 2018
    Deep Funk and Lyander like this.
  3. Kunlun
    Kunlun
    They have destroyed worlds and bathed in the blood of millions.
    Poor customer service.
    Oct 31, 2018
    Deep Funk, elguapo, kixx and 5 others like this.
  4. netforce
    netforce
    Had a guy come in yesterday to our store. Said he was from the SF area and went to a dealer up there to try to demo some headphones. When he walked in, he asked if he could try some headphones. The guy in the store apparently said, "I don't know, are you going to buy anything?"
    Oct 31, 2018
    elguapo, kixx, 9suns and 1 other person like this.
  5. Griffon
    Griffon
    @netforce did that guy come from HiFi Centre in Vancouver? Cuz they have exactly the same attitude to me.
    Oct 31, 2018
  6. netforce
    netforce
    @Griffon Probably not. I hear horror stories all the time from guys who come to our store saying how other dealers have treated them poorly.
    Oct 31, 2018
  7. DigMe
    DigMe
    @netforce that shit gets me every time. You will NEVER see my face again.
    Oct 31, 2018
  8. DigMe
    DigMe
    And on the other hand if you treat me well I will try to find opportunities to give you my business.
    Oct 31, 2018
    kixx, Kunlun and Jinxy245 like this.
  9. FallingObjects
    FallingObjects
    Anti-customer service. I'm fine with lack of customer support (or ones where employees apparently don't exist until you seek them out first, like every Home Depot ever), but when a company seems to go out of their way to make things deliberately difficult to get help, you're on my shit list.
    Oct 31, 2018
    kixx and Jinxy245 like this.
  10. AvijitS25
    AvijitS25
    @Griffon @netforce I'm having or had a shitty experience with the owner of Headphone bar (I dont know If I am over reacting). I bought the Andromeda S during TAF, asked him about Special Ordering something after fiio told me to talk to him. Called him, emailed him no follow up. And still no tracking for the shipment. and had to call 2wks later for the reciept
    Oct 31, 2018
  11. Cspirou
    Cspirou
    I'm pretty forgiving of people that aren't responsive. Often they make up for it. I had this one custom leather product that had a 14 day return policy. I saw what I thought was a defect and let them know on day one. I didn't hear from them for 2 weeks, which was outside the return window.
    Oct 31, 2018
  12. Cspirou
    Cspirou
    I let them know how disappointed I was in the lack of response and when they got back, they said the defect was normal but I could still exchange for another one or order another at a highly reduced price. The answer was good enough for me and I did neither. I still recommend them to people.
    Oct 31, 2018
  13. Griffon
    Griffon
    @AvijitS25 Travis of HPB is usually responsive and he has saved my ass a couple times. If necessary PM me with your details and I can go this Saturday and talk to him directly.
    Oct 31, 2018
    FallingObjects and Cspirou like this.
  14. DigMe
    DigMe
    How does an employee of a headphone store save one’s ass? Were you guys in the service together?
    Oct 31, 2018
    elguapo and Cspirou like this.
  15. Griffon
    Griffon
    @DigMe like forgetting a MacBook Pro + a pair of CIEMs at his store and he took total care of it for like a week?
    Oct 31, 2018
    kixx likes this.
  16. Griffon
    Griffon
    I email him after store hours and he responded in literally 2 minutes telling me my stuff were all OK
    Oct 31, 2018
    kixx likes this.
  17. AvijitS25
    AvijitS25
    @Griffon I'm not too worried I can call him and ask about the tracking sometime tomorrow, Whenever I visit my friends in BC I drop by and bring my friends to try stuff, interactions with him are always good. BUT I have never had any luck with getting a reply to an email though. The worst experiences I've ever had were at BayBloorRadio
    Oct 31, 2018
    Griffon likes this.
  18. kixx
    kixx
    I can put up with non existing personel/untrained/lacking experience, because i go in informed anyway. Stuff gets on my shit list when they don't back warranty or return policy.
    Nov 1, 2018
    Deep Funk and AvijitS25 like this.
  19. Deep Funk
    Deep Funk
    They can be grumpy and picky all they want. When there is no friendly greeting and not even a few seconds of short conversation to acknowledge me as a potential customer, nope I leave. Make people feel important or just clean toilets. It is that simple.
    Nov 1, 2018
    kixx likes this.