customer service issues with Verum brand

Discussion in 'How to Win Friends and Influence People' started by Gaspasser, Jul 4, 2019.

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  1. Gaspasser

    Gaspasser Flatulence Maestro

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    Below are screenshots of my entire PM conversation with Garuspik from Verum One. The only edit is to remove my real name and email.

    I ordered a Verum 1 via his website on May 21st. I sent an email via the Verum Audio website on May 30 (I think) and did not get a response. I then sent a PM via SBAF.

    Please pay attention to the dates on the PMs.

    Am I wrong to be upset? Am I the only person to get this type of treatment?

    verum PM 1 edit.png verum PM 2.PNG verum PM 3.PNG verum PM 4.PNG verum PM 5.PNG verum PM 6.PNG
     
  2. YMO

    YMO Friend

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    I think he needs to no longer be MOT/Friend. That's not acceptable for a seller to talk like this to a customer.
     
  3. cskippy

    cskippy Creamy warmpoo

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    That last post did it for me...he needs to go.
     
  4. jowls

    jowls Never shitposts (please) - Friend

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    If we are taking gloves off @Garuspik, your headphone looks like shit.
     
  5. Ksaurav402

    Ksaurav402 Friend

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    OMG what is this?
    just a request of cancellation for a product which is so much in demand can draw so much hatred? This is no reply from a sane person. He could have easily transferred it to someone else waiting in queue.
    Thanks for posting it and letting us know.
     
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  6. e.schell

    e.schell Friend

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    To me it shows this person isn't capable of running a business that requires interacting with rational human beings. I would suspect there are other cases of this that haven't been brought to the attention of the public.

    Customer service is one thing that i believe should make or break a company. I don't care if you're making and selling Utopia performance level headphones for $150 if you can't handle what seemed to be a reasonable request.

    If he apologizes with an explanation that is somewhat believable then yeah give the guy another shot at being part of this community. Otherwise wishing cancer on someone's family under these circumstances are the actions of a vindictive 12 year old.
     
  7. Gaspasser

    Gaspasser Flatulence Maestro

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    I’m offended but not THAT upset about it. While I appreciate people being stressed and facing deadlines, I do think people deserve 2nd even 3rd chances and the right to explain themselves. It is my hope that he is able to explain why he said what he did and we can move on. I hope he doesn’t lose business and this blows over.
     
  8. cskippy

    cskippy Creamy warmpoo

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    Well he's said plenty of pretty offensive things in Discord. It's one thing to have a difference of opinions but when people are literally saying you should stop saying those things and he continues to express his thoughts on taboo or questionable subject matter it's just uncalled for.

    I sincerely hope he turns a new leaf and starts acting professional because his headphones ARE great and a true performer at their price point.
     
  9. RatSalad

    RatSalad Facebook Friend

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    They do look like shit but if they sound good .. I didn't order because fear of issues and poor communication. I guess I was right.
     
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  10. allegro

    allegro Friend

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    That example of rude customer service deserves a ban. He can go sell at ASR and HF. He had a good thing going here and no longer deserves MOT/Friend status in my opinion, but up to staff.
     
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  11. Zhanming057

    Zhanming057 Friend

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    Eh. No sympathies from me. This is so far across the line that I really can't see any redeemable fact that would mitigate the conversation as it's presented.

    He should apologize, cancel your order or offer you a substantial discount, and apologize for his remarks.
     
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  12. Lyander

    Lyander Too sensitive for SBAF

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    I stopped going to Discord because my puny brain has trouble juggling what few online hangouts I already frequent. What's he been going on about there, @cskippy? Might give some extra context to this.
     
  13. cskippy

    cskippy Creamy warmpoo

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    I would rather not dig up dirt. I'm just expressing my distaste with how things panned out. I'll let others decide how this situation is handled.
     
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  14. Lyander

    Lyander Too sensitive for SBAF

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    That's fair, apologies for the dredge. I'm stepping away from my keyboard now
     
  15. ChaChaRealSmooth

    ChaChaRealSmooth SBAF Gearmaster

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    To your credit @Gaspasser, I think you handled yourself quite well.

    It's really a shame though; I've exchanged messages with him myself concerning channel imbalance in my headphones (I elected not to ship them back due to prohibitive costs, and just try to balance it myself digitally). He was polite to me.

    I'm with @Zhanming057 here; I don't think this is redeemable. I can understand making mistakes (heck, even BIG mistakes), but continuing to cross the line and be intentionally provocative is not what any person should do, much less than a MOT. At this point it's not even just about professionalism; this is basic manners and human consideration.
     
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  16. Senorx12562

    Senorx12562 Case of the mondays

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    I had seen some reports of bad qc/channel imbalance, and suppose that enough of that could be stressful, but the way gaspasser was treated is unacceptable under absolutely any circumstances. Not my place to even express an opinion re his status at sbaf, but I certainly would NEVER buy anything from anyone who said such a thing, in fact, irl I wouldn't piss on him if he was on fire.
     
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  17. OldDude04

    OldDude04 Friend

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    That is crazy and unacceptable, he's acting like a petulant child. You just don't wish something like that on someone. I am glad I sold my Verum 1's due to discomfort and won't have to worry about any possible future customer service interactions.
     
  18. SoupRKnowva

    SoupRKnowva Official SBAF South Korean Ambassador - Friend

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    Holy cow....he’s gotta go. How could anyone talk like that, let alone a MOT
     
    Last edited: Jul 4, 2019
  19. lichie

    lichie Rando

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    Garuspik has been openly homophobic and anti-semitic on discord since the beginning. Frankly, I don't even know how he has made it this far. I’ve had him blocked for months.
     
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  20. gepardcv

    gepardcv Wow, I made it this far without being a friend?

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    Could @Garuspik's account have been compromised? Could an admin check that the messages in question were sent by a session on the same IP(s) as his other content?
     
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